Light and shadow in plastic surgery online reviews
Online plastic surgery reviews, are there really only ‘benefits’?
“Please recommend a plastic surgery clinic!”, “Please tell me the hospital information!” These questions have now become commonplace in online communities. Online reviews have become a key criterion for more than 90% of hospital selection decisions.
butThere is also unexpected ‘poison’ hidden behind online reviews.
A ‘nightmare’ caused by the unrealistic expectations of the MZ generation
The problem began when the MZ generation, accustomed to SNS filters and corrections, emerged as the main customer base for plastic surgery. They often judge the results of surgery based on the number of ‘likes’ and have unrealistic expectations after looking at photos of influencers.
The problem is that although the surgery was medically successful,Failure to meet the patient's excessive expectations can easily lead to malignant reviews.It is.
We live in an era where a single negative review can instantly destroy the credibility of a hospital that has been built up over many years.
🏥 A case of malicious reviews that shook the reputation of S Plastic Surgery
The ‘black consumer’ case that shook the reputation of S Plastic Surgery
S Plastic Surgery Clinic in Gangnam-gu, Seoul was a reliable hospital with a 20-year history.Until one day, a patient came to S Plastic Surgery.
Mr. Kim was an aspiring small-scale influencer with 3,000 Instagram followers. He brought a photo of a famous influencer before and after nose surgery and asked, “Do it exactly like this.”
No matter how much the medical staff explained that "each individual's skeletal structure is different" and "the angle, lighting, and filter effects of the photo may be different from the real thing," it was of no use. Mr. Kim's answer was decisive. “I’m paying a lot of money, so please do whatever you want!”
Objectively, Mr. Kim's surgery was the epitome of 'successful plastic surgery.'However, Mr. Kim was not satisfied.This is because it was clearly different from the influencer’s photo.
“I posted a selfie on Instagram, but there are fewer ‘likes’ than usual.”
“My friends also said, ‘I think the original was more natural, right?’...”
“This is a successful surgery?”
In the end, disappointment turned into anger, and Mr. Kim, KangStarted pouring out malicious reviews on all online platformsI did it.
Unexpected ripple effects of malicious reviews
Just two days after Kim's malicious review was posted, S Plastic Surgery took a serious hit.
- Book a new consultation:15 cases per week → 4 cases per week70% plunge
- Existing scheduled patients:Out of 18 people5 people canceled
- Online Rating:4.6 points →3.2 points drop
Malicious reviews began to appear at the top when searching for hospital names, causing a vicious cycle where medical staff and staff suffered from extreme stress and the quality of treatment and consultation deteriorated.
Solving malicious reviews on your own is almost impossible?
“Resolving malicious reviews on your own? It’s almost impossible.”
S Plastic Surgery tried to solve the problem on its own. We directly requested removal from each platform, but the results were disappointing.
- KangThey refused to delete it, saying it was “an honest review from a customer.”
- BobbyProcessing was delayed, saying, “It is not clearly false information.”
- SeongyeX:Repeated response of ‘under review’ for over 2 weeks
As time passed, malicious reviews became fixed at the top of searches, and even netizens who were unaware of the situation began to leave comments encouraging the hospital's reputation to decline.
Director S Plastic Surgery“I felt like my 20-year reputation was destroyed overnight.”You also said that. To prevent this repetitive vicious cycle, a professional and systematic response was urgently needed.
🏥 White Me’s plastic surgery app ‘malicious reviews’ resolution process
The process of resolving malicious reviews of White Me’s plastic surgery app is
Sensing a sense of crisis, S Plastic Surgery eventually asked White Me for help.
“It was really difficult to find the right company because medical institutions have to consider medical laws and patient privacy.”In response to the director's concerns, White Me immediately assigned a dedicated team of reputation management experts.
Professional deletion solution for cosmetic surgery apps and community malicious posts
- Providing precise crawling and reports: Analyzes all negative reviews related to S Plastic Surgery and provides a detailed report
- 24-hour monitoring system: Monitor and respond immediately to prevent additional malicious reviews
- Auto-reporting feature and legal advice: Utilize the automatic reporting function for deletion as quickly as possible, and seek legal advice if necessary.
Actual performance of White Me service
As a result of White Me’s systematic process, S Plastic Surgery95% of malicious reviews were deleted in about a monthI could do it.
- Online rating: average 3.2 points → recovered to 4.6 points
- New consultation appointments: Normalization achieved
Now, S Plastic Surgery has regained its former reputation and vitality and continues to operate stably.
🏥 Plastic surgery online reputation management, 3 key points for success
Plastic surgery online reputation management, ‘3 key points for success’
1. Golden time is ‘72 hours’ ⏰
When malicious reviews are discovered,first 72 hoursThis is most important.
Immediate monitoring and analysis of removal possibilities are essential, especially within the first 24 hours.
If you miss this golden time, the spread of your post will double as fast as ‘McKelf’s Law’.The scale of damage may become unbearable.there is.
2. ‘Unconditional deletion’ is prohibited! 🚫 Strategic approach is important
It is dangerous to try to unconditionally delete all problematic malicious reviews. Rather, it can stimulate opposition and lead to more malicious posts or exaggerated reviews.
Strategy to control deletion timing by understanding patient tendenciesYou need this. Careful judgment is required, such as whether to delete it immediately or to allow it to be naturally forgotten over time.
A smart strategy will have a greater effect than unconditional deletion.
3. Selecting a company with medical expertise is ‘essential’ ✨
Reputation management for hospitals is different from that for ordinary businesses. There are many factors to consider, including medical advertising laws, personal information protection laws, and medical ethics.
Therefore, it is important to select a professional company with a deep understanding of the medical industry and extensive experience in deleting related posts.
White Me perfectly understands these special characteristics and professionally utilizes the guidelines for each plastic surgery community such as KangSuccessful deletion experience of over 250,000 casesIt has .
🏥 Leave the malicious reviews to ‘White Me’ and focus on running the hospital!
Leave the malicious reviews to ‘White Me’ and focus on running the hospital!
An era where one patient's complaint can put the entire hospital at risk.
If you run a plastic surgery clinic and have ever been concerned about malicious reviews, don't suffer alone any longer.
white beautySpecialized medical institution review deletion service and comprehensive reputation management serviceWe hope that you will regain your hospital's valuable reputation and focus on stable operations.
※ False/exaggerated posts in the plastic surgery community other than plastic surgery app reviews can also be deleted.
Inquiry about deletion of malicious hospital reviews
If you would like to consult on the use of the service1:1 real-time consultation chator ☎1533-2081Please call . We will respond kindly. 👉
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