Process

Service Process

We guide you through every step of the Whiteme experience, from your initial consultation to service delivery and post-service follow-up.
Strict confidentiality of consultation details
Compliance with privacy policy
Response from representative within 24 hours
Dedicated 1:1 manager assignment
Remote electronic contract signing available
1

Consultation Process

Service Commencement
2

Service Process

Post-contract Execution
3

Service Termination

Conclusion
1

Keyword and Issue Review

Free Consultation
Response within 24 hours
We review your target subjects, necessary keywords, and current issues to determine the management strategy that works best for you.
Request Free Consultation → Assign Dedicated Manager → Initial Consultation
TIP Have the URLs of the posts you need to check ready in advance for a faster consultation.
2

Automatic search for
removable posts

AI Automation
1–2 business days
Our AI search engine quickly explores content similar to the posts you provide.
AI Crawling Engine → Platform-specific Search → Automatic List Generation
TIP We scan over 50 channels simultaneously to detect posts you may have missed.
3

Delivery of post list
and quote

Quote provided
24–48 hours after consultation
We review the feasibility of addressing the identified posts and provide you with a list of the posts along with an estimated quote.
Review post list → Assess removal feasibility → Send quote
TIP For posts that cannot be removed, we will provide the reason along with alternative response strategies.
4

Determine management period & budget

Plan finalized
Confirmed immediately after consultation
We will work with you to determine the right service plan by coordinating the scope of management, duration, and budget.
Discuss duration → Adjust budget → Finalize plan
TIP We offer a variety of plans, ranging from short-term (1 month) to long-term (12 months) contracts.
5

Contract Execution

Contract finalized
Same-day processing available
Once the contract details are finalized and the required documents are submitted, your dedicated manager will help you get started with the service.
Contract Review → Signature → Dedicated Manager Assigned
TIP We support electronic contracts, allowing you to sign remotely without needing to visit us in person.
View next steps
1

Real-time monitoring and alerts for new issues

24/7 Monitoring
Notification within 2 hours of detection
When a new issue is identified for your monitored keywords,
our AI system will notify you immediately.
24/7 AI Monitoring → Issue Detection → Instant Notification
TIP You can choose your preferred notification channel: email, text message, or KakaoTalk.
2

Submit posts for deletion

Immediate Response
Action taken within 4 hours of submission
If there are additional posts that need attention, just send us the URLs.
We will review the content and promptly initiate the necessary procedures.
Client Submission → Review → Immediate Action
TIP Simply provide the post URL to submit your request without any complex paperwork.
3

Deletion in progress

AI Automated Processing
Completed within 72 hours on average
We handle removals and reporting through an AI automation system and professional procedures tailored to each post and platform's guidelines.
AI Automated Reporting → Platform Response → Confirm Removal
TIP Processing times may vary by platform, and we will keep you updated on the progress.
4

Check Removal Progress

Real-time Status
Real-time Updates
You can check the processing status and progress of each post in real time via My Page.
Access My Page → View Real-time Status → Completion Report
TIP We provide a dashboard where you can check the status of In Progress, Completed, and Failed requests at a glance.
View Next Step
1

View Report

Report Provided
We summarize the results and key status updates into a report available in Web, Excel, and PDF formats.
Removal Completion List → Generate Report → Available in Web, Excel, and PDF
TIP Reports include a comparison of search results before and after removal, the number of items processed, and status by platform.
2

Post-service monitoring to prevent further distribution

Post-service management
Even after the service concludes, we continue to monitor for new posts and re-distribution, notifying you if any further issues require your attention.
Post-service monitoring → Detection of re-distribution → Guidance on additional action
TIP We provide 30 days of complimentary monitoring after the service ends to minimize the risk of re-distribution.
FAQ

Frequently Asked Questions

How long does it take from consultation to service start?

Typically, a dedicated manager will contact you within 24 hours of your request. Once the quote is finalized, a contract can be signed on the same day. In many cases, the service can begin within 2 to 3 days of your initial request.

Can I get a quote without signing a contract?

Yes, you can. After requesting a free consultation, you can receive a list of removable posts and a quote through our AI-powered search. There is no obligation to sign a contract.

How can I track the progress of the service?

You can check the real-time status of your requests via the My Page portal provided after signing your contract. Additionally, your dedicated manager will provide direct updates on key progress via email and text message.

What happens if new posts appear while the service is active?

If new posts appear during your contract period, simply send the URL to your dedicated manager for immediate action. If you are using our monitoring service, we will automatically detect and proactively address them.

Easily find the management solution that works best for you.

Once you request a consultation, a dedicated manager will review your situation and guide you through the most suitable services and procedures.
View FAQ
Request a Consultation