A malicious review attack on a hospital or clinic that you have experienced at least once?
Review platforms such as Naver Place have become an important factor in determining the first impression of a hospital, and many patients choose a hospital based on reviews.
This helps the hospital grow, and hospitals are now conscious of this and are doing their best by hiring marketing companies.
On the contraryIf a hospital's reputation falls due to false or malicious reviews, the damage will inevitably be borne by the hospital.😔
Recently, in addition to dedicated review platforms, more and more consumers are mentioning negative content about hospitals in the form of reviews on Naver's representative plastic surgery cafes and blogs, which is increasingly putting hospital staff in embarrassing situations.
Today, we will learn about actual damage caused by these ‘hospital malicious reviews’ as well as effective ‘methods for deleting reviews’.
📌 2. 80.8% of private clinics suffered damage from malicious hospital reviews
80.8% of private clinics suffer damage from malicious hospital reviews
Medical institutions are one of the areas that suffer particularly severe damage from malicious reviews. Recently, as cases of abuse of Naver receipt reviews have increased, local hospitals and clinics are complaining of serious damage.
This is not just a problem of a hospital's reputation falling, but is a more serious situation as it often leads to a decrease in actual sales and patient trust.
According to a survey conducted by the Korean Association of Private Practitioners, 61.9% of private practitioners responded that Naver receipt reviews ‘have a significant impact on the hospital’s reputation or medical treatment.’In particular, 80.8% of them stated that they ‘suffered a decrease in sales due to malicious reviews.’📉
These malicious reviews are often created by users who have never visited the hospital, writing false information or leaving exaggerated complaints.
For example, if content such as “treatment is unfriendly” or “excessive treatment is forced” is written, it has a direct impact on patients’ choice of hospital, leading to frequent cases of not only a decrease in patients but also difficulties in operating the hospital itself.
In fact, there are cases where repeated malicious reviews have led to business relocation or closure, making the situation even more serious.
Naver also acknowledged ‘reputation and sales decline due to malicious reviews’
Naver also acknowledged ‘decrease in image and sales due to malicious reviews’
In response to these voices of damageNaver Smart Place business owner customer service center also acknowledges that malicious and defamatory reviews ‘have a direct impact on the company’s image and decline in sales.’✅ This is a situation that is receiving more and more attention as a problem that goes beyond simple complaints and has a real impact on business operations.
In particular, if malicious reviews are exposed for a long period of time, the inflow of new customers decreases and the trust of existing customers also decreases.
Information about this can also be found on the Place Review question type information page, and on that page it is explained that "if a review is in violation of the Place Review usage policy or is an inappropriate review that defames the company, a report can be submitted."
This information provides evidence that slanderous and defamatory reviews are actually having a negative impact on the hospital's image and sales.
The seriousness of this problem can be seen to be well reflected in the fact that Naver also has procedures in place to respond to such problems.
A malicious review of a hospital using a receipt from a chicken restaurant?
Write a malicious review of a hospital using a receipt from a chicken restaurant?
Among the cases of damage caused by reviews, the most outrageous case is‘A case of writing a malicious review of a hospital using a receipt from a chicken restaurant’According to the Korean Association of Practitioners, a clinic in Seoul was checking reviews.They say they discovered the absurd fact that a chicken restaurant receipt was used to post a 1-star review.🍗
In addition, there have been reports of cases where a review of a Seoul hospital was written using a receipt from a medical institution in Busan, or a receipt from a dental clinic was registered in a review of an internal medicine clinic.
This type of star rating terrorism is not just a simple incident; reviews and ratings are important criteria for choosing a hospital.A low rating has a direct impact on the influx of new patients.It also affects trust with existing patients.
In fact, some hospitals faced a situation where they had to consider not only a decrease in sales but also relocation or closure of the hospital due to these malicious reviews.
Case studies published by the Korean Association of General Practitioners show that most malicious reviews are difficult to clarify the facts.There is a lot of ‘extremely subjective content’It is said that there were many cases where the star rating was given low for unclear reasons, such as "I felt bad because the staff laughed during the consultation" or "It was friendly, but it smelled like overtreatment."
📌 5. A case of internal medicine false review deletion
A case of internal medicine false review deletion
One person who recently visited White MeInternal medicine clinic A suffered great hardship due to absurdly false reviews.
In one review“Hospital A performs surrogate surgery.”Or“The director has no expertise”was given a 1-star rating with absurd content, and another review left a malicious review with a receipt from a completely different hospital attached.
These reviews were marked as Naver's visit verification reviews and seemed trustworthy to other patients. As a result, the number of new patients decreased and the trust of existing patients began to waver.
Soon, Hospital A was able to solve the problem through White Me.
White beautyWe quickly deleted false reviews based on legal grounds.Thanks to this, the hospital's reputation gradually recovered.
After the review deletion service was over, the director of Hospital A said, "I tried to solve it on my own.
Otherwise, the hospital would have been in even greater danger. “Thanks to White Me, we were able to quickly solve the problem, and the number of patients and sales are recovering,” he said, expressing his satisfaction.
This was a case of hospital review deletion that made me proud because it seemed like White Me also delivered the deletion service more effectively.
📌 6. Delete malicious reviews of hospitals and clinics with the white maze!
Don’t worry about deleting malicious reviews of hospitals or clinics, use the White Maze!
Cases like these show the serious impact that malicious reviews about hospitals can have on an individual's business.
Malicious reviews go beyond simple expressions of opinion and can actually become an important factor in determining the survival of a business, so more caution is required.
Therefore, if you discover a malicious review, the key to preventing future damage is to delete it immediately rather than leaving it “later.”⏰
In addition, White Me's deletion experts are doing their best to ensure more professional and safe deletion based on 250,000 completed deletion cases.
False reviews are not something that ends with a simple post, but are an important issue that affects the hospital's image, credibility, and even operations. Therefore, if you respond quickly with expert help, as in the case of Hospital A, you will be able to reduce the damage and get the hospital back on track.
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If you are experiencing difficulties due to fake hospital reviews, regain trust in the hospital with the White Me service right now!Click hereThis leads to a 1:1 service consultation chat.
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