In the age of online reputation, a new risk created by anonymous comments?
In the era of online reputation, new risks created by anonymous comments
“An untrue article was posted on our service review bulletin board.”
“A specific person keeps making defamatory comments, what should I do?”
Digital platforms have given everyone freedom of speech. However, that freedom can sometimes become a weapon that threatens corporate trust.
One short anonymous sentence can shake the brand image and lower consumer trust as well as the morale of internal employees.
Company S, which White Me met, was also in a similar situation. The content of the malicious comment crossed the line between insults and false information, and there was no way to know the identity of the person who posted it.
‘I don’t even know who wrote it, so how on earth should I respond?’
How to secure the identity of a legitimate malicious commenter
How to secure the identity of a legitimate malicious commenter?
White Me addresses Company S's problems not as an incident, but asstructure of the procedureI saw it as
There are three legal routes to respond to anonymous comments.Administrative proceedings, civil proceedings, and criminal proceedingsno see.
administration:Request for provision of user information through the Korea Communications Standards Commission
Civil:Request for disclosure of caller information through court
detective:Formal complaint for defamation, insult, etc.
If you follow these three paths in parallel, you can gradually narrow down the uncertainty of ‘who wrote it.’White Me pursued these three stages simultaneously with Company S.
⚖️ 3-step process to secure the identity of a malicious commenter
Step 1: ‘Request for user information provision’ through the National Security Commission
The first place that openedKorea Communications Standards Commission Internet Damage Relief CenterIt was.
This system is designed to secure the minimum personal information of the publisher at the stage before filing a complaint.Administrative Redress Processno see.
White Me organized the URL, creation time, and phrase pattern of the post and systematically submitted evidence.
A few days later, some personal clues were obtained from the National Security Commission. Company S is the first company to secure the identity of malicious commenters.I was able to get a clue.
Step 2: Expansion to civil procedures, ‘Request for sender information disclosure’
Next was civil proceedings through the courts.
White Me worked with its legal advisory team to specifically prove the illegality (defamation and insults) of the post. The court requested the disclosure of IP addresses and access logs from telecommunication companies and platform operators.
We also applied for an injunction to prevent log deletion to prevent evidence from disappearing. After a month or so of proceedings, the courtOrder to disclose part of sender informationI took it down. The truth behind the malicious commenters hiding behind anonymity is gradually starting to be revealed.
Step 3: Identification of malicious commenter through criminal complaint
Based on the information obtained at the civil stage, Company S was able to file a criminal complaint together with the investigative agency.
This is because the final personal information of the publisher was confirmed through the issuance of a warrant to the telecommunications company. Company S was finally able to identify the author of the malicious comment and took follow-up measures to prevent further distribution.
Step 4: Post-management system after identifying the identity of the malicious commenter
White Me's response did not end with a lawsuit. After all legal procedures are completed, according to platform-specific standardsDelete malicious comments and postswere carried out in parallel.
Rather than simply ‘closing the case,’ it is a way for companies to prepare for the next step with peace of mind.Follow-up processIt is also.
Change in numbers and restoration of brand trust
division
Before intervention
After intervention
How to respond
Focus on reporting and deletion
Administrative, civil, and criminal affairs in parallel
Identity Specific Possibilities
Low (IP unknown)
Real name specific completion
risk of redistribution
continue
Block more than 90%
internal anxiety factors
“I’m anxious because I don’t know who it is.”
“Manageable with procedures and evidence”
Before and after the White Me intervention, Company S’s response system was completely different. What was more important than the result of ‘deletion’ was the process. White Me covers everything from evidence collection to litigation and follow-up management.Standards and manuals for the entire processwas built together within the company.
White Me’s Legal Response Principles
White Me's Principles of Legal Response
White Me’s legal support is not a strong stance.nicetyAims for. Responding to malicious comments is not about emotionsBattle of evidence and proceduresBecause it is.
- Legal basis-centered approach
- Respond based on the provisions of the Information and Communications Network Act, Criminal Act, and Civil Act
- Step-by-step procedure design
- Before filing a complaint, proactively review administrative and civil routes.
- Securing priority of evidence
- Preserve rather than delete, record rather than estimate
- Relieve the burden on victims
- White Me directly supports initial diagnosis and administrative claims
White Me’s goal is not to end with “one-time case processing,”Establishing a foundation and operational response system that allows companies to systematically respond to legal risksno see.
⚖️ Before filing a complaint, no more worries about securing the identity of malicious commenters with White Me!
Before filing a complaint, you can stop worrying about securing the identity of malicious commenters with White Me!
In most cases, response to damage caused by malicious comments or false posts is delayed because “the author cannot be identified.”
However, in addition to filing a complaint, there are procedures to legally verify personal information.
white beauty Professional legal support packageis a solution for companies and individuals that require early response.
Administrative and civil procedures are carried out in parallel It is possible to secure identity and collect evidence even in the pre-complaint stage.do.
🔹Solutions provided by White Me
- Agency for defense committee claimsDedicated to the process of replying to user information
- Preparing for a lawsuit to disclose caller informationSupport for organizing documents and evidence for
- Legal advice and document reviewStrengthening the completeness of response
- Deletion request and follow-up management after lawsuitProceed in batches until
- Provide expert reportsSupports internal decision making
🔹If you are in this situation, find White Me right now.
- In anonymous communities or SNS False and defamatory posts spreadIf it is being done
- Only internal manpower When it is difficult to trace the publisher or take legal action
- When it is necessary to secure identity or preserve evidence in the pre-filing stage
- Rather than simply deleting A response based on legal evidence is neededone case
White me is not a feeling Procedure and EvidenceIn response, we are with our clients until the final step to help them regain trust.
If you are currently worried about securing the identity of a malicious commenter,Click here.White Me experts will personally analyze the case and guide you through the safest procedures.[Service inquiry]
White Me Service Introduction📥
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