Black Consumers Misusing Kakao Map Reviews
Recently, there has been an increase in cases where additional services are demanded under the pretext of reviews, or where refunds are requested after consuming food due to hygiene issues.
As the digital age progresses, while word of mouth remains important, online reviews significantly impact store promotions and sales, so small business owners have no choice but to pay attention to each review.
The problem arises when malicious reviews have already been written. Once star ratings drop and the store's reputation declines, it’s only a matter of time before customers decrease.
Since these malicious reviews are directly related to sales, it is crucial to delete them immediately upon discovery. However, responding to each review in a busy daily life is not easy. One might feel frustrated not knowing how to delete them.
Therefore, the WhiteMe service offers assistance in deleting malicious reviews.
Kakao Map Reviews, Why Should We Care?
There are various platforms where reviews can be left, but WhiteMe particularly supports review management on frequently used portal sites.
Both Naver and Daum (Kakao Map), which are commonly used, operate review services on their portal sites.
Naver Receipt Reviews: Reviews can only be written after actually purchasing the product or consuming the food
Kakao Map Reviews: Anyone can freely write reviews without any particular verification process
In the case of Kakao Map, since reviews can be left without verification, the likelihood of prank reviews or false reviews being posted is higher.
Therefore, monitoring and managing Kakao Map reviews periodically is important. If there are currently no malicious reviews, it's best to prepare in advance, but if they are already posted, action must be taken quickly.
Below, I will introduce how to report Kakao Map reviews that you can try yourself and examples of deletions through WhiteMe.
How to Report (Delete) a Kakao Map Review
Click the … button at the top right of the review you want to delete → Click Report
Select the reason for reporting
Write the content of the report
Report submission complete
If you submit a report, Kakao will review it and inform you whether it will be deleted. However, not all reviews will be deleted, and if it does not meet internal standards, it may be rejected.
So what should you do if your deletion request is rejected?
Cases Solved Through WhiteMe
A customer who contacted WhiteMe also had a similar experience.
They reported reviews multiple times using methods found online, but were continuously rejected, and eventually felt that reporting the reviews was pointless and considered giving up.
However, since they could not leave the malicious reviews as is, they finally contacted WhiteMe after much inquiry.
Upon checking, the customer's manager confirmed that absurd false reviews were already affecting the store's rating, and quick action was needed.
As a result of WhiteMe's rapid deletion efforts, all the problematic false reviews were deleted and the customer was able to breathe a sigh of relief.
Managing Kakao Map reviews on your own is difficult; now you can do it with WhiteMe!
WhiteMe offers various online post deletion services, including review deletion, and with over 220,000 data points and top industry experts, we can respond more quickly and accurately.
Additionally, we cooperate with government agencies such as the Korea Communications Standards Commission and the Press Arbitration Commission to provide reliable services.
If you are struggling with malicious reviews, feel free to inquire right now!
Customer reviews that determine the success of sales; if you want to resolve unjust malicious reviews, contact us right now!
